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+852 69482583
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Technical support
We highly value our customers and are willing to provide all the required technical support.
Our Support Team is here to provide solutions for almost any known issues.
However, before contacting our Support Team, there is something you should know first.
- We are here to help and to solve all the issues customers may ever face.
- However, the duty of supporting the end-customer must be carried out by the retailer (distributor, online shop, etc) which sold the unit to final customer. That is the normal and official way. That's what customer protection laws and acts say in most of the countries, world-wide. So you should talk to your local reseller/retailer/distributor FIRST, and get all the support they can provide. But if for some reasons you are not happy with level of service provided by your retailer/reseller/distributor - let us know. We will try to fix.
- Yes, we know that sometimes resellers and retailers are not perfect about providing the best support end-customer deserves. And we know there are more complicated issues. Ok. That's why we are here: to help with more complicated issues, which may not be known and can not be solved by your local distributor/retailer/reseller. But let us know, which company (and for what reason) didn't provide the technical support to you.
- Again, remember that the normal way is to ask your distributor. It is our courtesy service for improving the customer experience.
- For obvious reasons, we can provide support only in English. Online translators aren't that good, so all the local languages support must be provided locally.
- Normally, we can not sell or send you one piece of spare part, etc. We provide them through official dealers and distributors.
If this all is clear, you can submit requests using the contacts below:
Facebook: facebook.com/dr.hd.page
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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 GreeceSatstore www.satstore.eu This email address is being protected from spambots. You need JavaScript enabled to view it. +306943472533 |
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 PortugalNovamax (Viasat Valles, S.L.) www.novamax.es This email address is being protected from spambots. You need JavaScript enabled to view it. +34 937 336 653 |
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Russia
Belarus
Ukraine
Cyprus
UAE, Dubai
Spain
Croatia
Ireland
Egypt
UK
Dr.HD is registered trademark. WWW.DR-HD.COM is one and only official web-site. Our company is not associated with other web-sites, mentioning Dr.HD products, unless stated otherwise. Above-mentioned companies are our distributors, but not representatives, unless stated otherwise.
- Details
Our company was formed in the summer of 2007 by a team of professionals with experience in Electronics, Hi-End and DVB business.
We aim to create new, unique, and innovative Hi-End products for the consumer and professional high tech markets with a special focus in HDTV market.
We have R&D teams in Europe, Russia, and in Korea. Our products are made both in China and Korea, for optimal price and high quality.
We are open to cooperate with companies and enthusiasts, worldwide, interested in new and innovative electronics products.